Keeping you connected and resolving IT issues as soon as they arise.
There’s nothing more frustrating than an unresponsive IT team.
You need assistance as soon as an issue arises, not whenever it’s convenient for your IT support to pick up the phone. With Help Desk Services, you’re always connected and your issues are dealt with before they lead to downtime.
Technology is no help if it’s not working, and you shouldn’t have to wait around for support when you need it. When your IT team takes ages to get back to you, they’re putting your whole business at risk. Faulty IT means decreased productivity, lost wages and unhappy clients.
More than 50% of businesses that deal with major downtime due to technology issues end up crippled in less than a year! Our Help Desk Services ensure that your IT troubles never get that far.
We understand that technology is absolutely crucial to your business; that’s why we make responding to your calls a top priority. QualityIP, a managed services provider, keeps you connected and ensures you’re never left hanging when facing an issue.
Help Desk Support can be broken down into two major categories:
- Troubleshooting all network and computer related issues.
- Performing configuration management for hardware and software.
- Developing and providing user manuals and system design documentation.
- Assessing and analyzing your IT equipment and performance.
- Collecting statistics on hardware/software issues, security concerns, etc.
- Studying new applications as well as software maintenance needs.
- Evaluating implementation plans for new IT and applications.