We are currently accepting applications for an Onsite Technician that is flexible and eager to learn all aspects of Information Technology.
Maintains client uptime and improves their computing experiences through effective on-site monitoring, maintenance and problem identification and resolution activities, as well as further developing our company’s positive reputation with existing clients through exceptional service.
Key Duties and Responsibilities:
Provide best-in-class, multi-tiered onsite technical support to clients as scheduled or in response to service requests.
Diagnose, troubleshoot, and resolve hardware and software issues, including upgrading components and replacing faulty parts.
Deliver excellent customer service and maintain a positive and professional demeanor during client interactions.
Identify opportunities for upselling and cross-selling additional MSP services.
Maintain accurate and detailed records of client interactions, issues, and resolutions.
Maintain an accurate inventory of on-site equipment, parts, and supplies.
Keep clients informed about the status of their issues and requests, providing a professional and friendly point of contact for technical support.
Escalate complex or unresolved issues to higher-level technicians or engineers when necessary.
Install, configure, and troubleshoot software applications, hardware, and operating systems.
Educate end-users on best practices.
Adhere to policies and procedures, including security and compliance guidelines.
Qualifications and Skills
Bachelor’s degree or industry related certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft Certified Professional are strongly desired but not required.
Valid driver’s license.
Proven experience in on-site technical support, hardware/software troubleshooting, and network support.
Strong knowledge of common operating systems and software applications.
Familiarity with hardware components and the ability to perform basic hardware repairs and upgrades.
Excellent analytical and problem-solving skills.
Strong verbal and written communication skills for professional client interactions.
Customer-centric attitude.
Strong organizational skills and self-direction.
Experience providing IT support within a Windows Active Directory environment.
Fundamental understanding of Windows Server.
Basic knowledge of networking concepts, including IP addressing.
Cultural Alignment
As a family-owned enterprise, we emphasize accountability, professionalism, and personal growth. At QualityIP, your input holds significance.
Benefits
Competitive salary, complemented by a year-end bonus tied to productivity.
Medical Mutual Health Insurance featuring HSA.
John Hancock Retirement Account – Simple IRA with a 3% company match.
Flexibility in work schedules.
Paid Time Off (PTO).
Reimbursement for training – 100% coverage of course materials and testing fees.
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.