Dispatch Coordinator

Are you ready to move ahead in a fast-growing IT Services company? If you’re a highly motivated individual with exceptional customer service skills, and are good at multitasking and prioritizing tasks in a fast-paced environment—we want you on our team.

The Dispatch Coordinator manages each technician’s daily calendar and schedules tickets for future work, which includes:

• Planning and adjusting technician schedules to ensure proper coverage at client sites
• Assigning tickets based on technical skills and proximity to the client to reduce drive time
• Communicating regularly with customers via phone and email with sensitivity and empathy
• Conversing with technicians to optimize their daily schedule

Successful candidates will:

• Be detail-oriented and understand the requirements of scheduling and excellent documentation.
• Absorb and retain information quickly
• Possess strong communication skills, be self-motivated, and have a customer service mindset.
• Work well both individually and on a team.

Knowledge of Microsoft Office and basic IT terminology preferred.