We are currently accepting applications for a Dispatch Coordinator. We are seeking a highly motivated individual with excellent customer service skills. This is a terrific opportunity for an individual ready to move ahead in a great career with a fast-growing Technology Services company.
The Dispatch Coordinator manages each technician’s daily calendar and schedules tickets for future work. Successful candidates will detail oriented in regards to documentation and scheduling. Strong communication skills and a customer service mindset is a must.
- Plans and adjusts technician’s schedules to ensure proper coverage at client sites
- Assigning tickets within close proximity to reduce drive time
- Regular customer communication via phone and email
- Regular dialog with technicians to optimize their daily schedule
- Strong written and verbal communication skills
- Exceptional customer service skills
- Detail oriented and Self Motivated
- Capable of multitasking and prioritizing tasks in a fast-paced environment
- Ability to work both individually and in a team-oriented environment
- Ability to absorb and retain information quickly
- Ability to demonstrate client sensitivity and empathy
Knowledge of Microsoft Office and basic IT terminology preferred.
Learn more about working at QualityIP, a managed services provider.
If you want to join our team of experts, please please send us your resume.