Dispatch Coordinator

We are currently accepting applications for a Dispatch Coordinator. We are seeking a highly motivated individual with excellent customer service skills. This is a terrific opportunity for an individual ready to move ahead in a great career with a fast-growing Technology Services company.

Position Summary:

The Dispatch Coordinator manages each technician’s daily calendar and schedules tickets for future work. Successful candidates will detail oriented in regards to documentation and scheduling. Strong communication skills and a customer service mindset is a must.

Position Responsibilities:

• Plans and adjusts technician’s schedules to ensure proper coverage at client sites
• Assigning tickets within close proximity to reduce drive time
• Regular customer communication via phone and email
• Regular dialog with technicians to optimize their daily schedule

Position Requirements:

• Strong written and verbal communication skills
• Exceptional customer service skills
• Detail oriented and Self Motivated
• Capable of multitasking and prioritizing tasks in a fast-paced environment
• Ability to work both individually and in a team-oriented environment
• Ability to absorb and retain information quickly
• Ability to demonstrate client sensitivity and empathy

Technical Requirements:

Knowledge of Microsoft Office and basic IT terminology preferred.

Learn more about working at QualityIP, a managed services provider.

If you want to join our team of experts, please please send us your resume.