Technical Operations Manager, Jennifer Hendershot
KENT, OH, December 5, 2018 – Award-winning Managed IT Services provider, QualityIP, announced a recent promotion. Jennifer Hendershot, an experienced Cisco certified IT technician, has been with QualityIP for three years. She has been promoted from Technical Account Manager, serving some of their largest clients, to the newly created position of Technical Operations Manager.
In her new role, Hendershot will oversee communications between their team of thirty technicians, their clients, and internal management. Additionally, she is responsible for the development and implementation of standard operating procedures as well as internal policies and procedures the technical team will follow. Oversight of client projects also are part of her new responsibilities as Technical Operations Manager.
Hendershot stated, “I’m excited to take on this new role. We have a dedicated and talented technical staff that have a great working relationship with our clients. I look forward to building on those relationships and strengthening our implementation process to bring greater success to our customers and QualityIP.”
COO Sarah Markham added, “Jen is a real asset to our company. As we’ve grown the need for a bridge between the technical team, internal management, and our customers has become clear. She is a natural fit for this role. She has the communications skills and personality our clients have come to expect, and the technical knowledge our technical team respects.”