Co-Managed IT
Extend and enhance your team with Co-managed IT Services from QualityIP. Co-managed IT support is an IT management model that allows businesses to choose which IT services they prefer to keep in-house – and what to outsource. QualityIP offers customized solutions based on what information technology services your business needs.
QualityIP’s co-managed IT support services are flexible enough to fill any labor or knowledge gaps you may experience in your day-to-day operations. As a skilled extension of your existing IT, our team works closely within your IT department to build a system that combines in-house resources and external help. This partnership creates a highly skilled network of co-managed IT services and support that enhances, expands, and optimizes your existing IT team where it needs help most.
In the modern workforce, cyberattacks, zero-day threats, and phishing are more present than ever before; bad actors are constantly becoming more sophisticated and are constantly altering their tactics. QualityIP has the expertise needed to help keep your business safe by working alongside your existing IT team to ensure your data is safe. Our award-winning experts are here for you around the clock in whatever capacity you need. We are just a phone call, a live chat, or an email away – day in and day out.
Depending on your business model and technology stack, your use of QualityIP’s Co-Managed IT Services will vary. QualityIP is an award-winning IT support and consulting group with expertise spanning all IT facets. QualityIP does not seek “fix it and forget it” relationships; rather, we’re dedicated to providing our customers with long-term security and IT solutions that will safeguard your company to operate safely both today and in the future. We’re dedicated to establishing relationships with our customers that last – QualityIP is in it for the long haul.
Here is Here is how Co-managed IT Services can help your business succeed in its IT goals:
HelpDesk
Managing an efficient HelpDesk adds a heavy burden to daily IT operations. Outsourcing your HelpDesk needs to QualityIP means that you’ll get the qualified help you require with guaranteed results. As part of our HelpDesk support, we’ll deliver complete ticket tracking, timely responses, well-defined procedures, and appropriate resource assignments – all with helpful, friendly service.
Our extended HelpDesk hours mean that no issue will go unanswered. We’re here until 11:00 p.m. on weeknights and on the weekends, too. The QualityIP HelpDesk is the core of our business, and we are proud of our customer satisfaction and our accomplishments. As remote work and flex time increase, the need for readily available assistance at any time becomes apparent. That is why our team is also on call 24/7. Contact us today to learn more about how outsourcing your HelpDesk needs to QualityIP can benefit your business’s operations.
Virtual CIO
The QualityIP team can serve as your virtual Chief Information Officer (CIO). This allows you to leverage the experience of a highly skilled CIO – without the need to hire a full-time C-level expert. Our virtual CIO is the liaison between your IT team and staff, as well as IT vendor sales reps. Using our industry insight, we will find the best products that meet your goals and benefit your business.
As part of a co-managed IT support system, your virtual CIO will help plan for technology purchases, review your current IT strategy, and offer suggestions. From our analysis, QualityIP will develop a customized, strategic IT plan to get the most out of your technology. This service removes the burden from your existing IT team and gets you on the path toward more efficient technology solutions.
Virtual CISO
A Chief Information Security Officer (CISO) has become a necessity for small- to medium-sized businesses. This expert ensures the security and stability of an organization by minimizing threats through a multi-layered IT approach.
As your virtual CISO, QualityIP will ensure you implement the latest and most secure technology to make sure your data is well-secured and ready for the future. Along with the implementation of this technology, QualityIP will provide end-user training to get all your employees on the same page to ensure consistency, understanding, and coherence. This added layer of protection gives your IT team the resources to succeed without constantly mitigating the level of threats to your business. From password management to secure eWaste disposal, the virtual CISO is a great addition to a Co-managed IT network.
Need More Info? Contact Us!
For more information about how our co-managed IT support system can benefit your IT operations and streamline your business, reach out to us! We’re available by live chat, phone, or email. We will listen to you, gather relevant information, and provide you with a customized roadmap to provide your business with a service that is right for you. We’ve successfully helped businesses of all sizes manage their IT needs and have the awards and accolades to prove it! Check out our customer testimonials to learn how QualityIP has made a difference in companies just like yours.
Expand Your HelpDesk Support Beyond the 9-5
Rely on QualityIP to provide Co-Managed IT support on evenings and weekends so you don’t have to.