We’re currently seeking a seasoned, self-motivated Technical Account Manager. Ideal candidates will be detailed oriented and have exemplary written and oral communication skills. Tasks may involve project management, strategic planning, sales support, agreement reviews and budgeting. As with everyone that is employed at QualityIP you must be able to multi-task, like working on a variety of issues and be able to clearly explain complex technical issues to anyone, regardless of their level of computer expertise.
Essential Duties & Responsibilities:
- Serve as lead technician for assigned customer accounts
- Build and maintain long lasting client relationships
- Assist with negotiating contracts and agreements that maximize profit
- Develop trusted advisor relationships with accounts
- Properly identify client needs for appropriate technology solutions
- Develop & create SOPs and documentation for assigned customer accounts
Learn more here.