Join Our Team

Welcome to a world designed for IT enthusiasts!
Are you a techy looking for a casual work place that emphasizes cooperation and teamwork?
Do you like a fast-paced work environment where a new day means a new challenge?
Are you a self-starter who likes to get the job done?
Are training, professional development, and advancement opportunities important to your long-term goals?
Then, QualityIP is for you.
We’re a customer-focused IT services company specializing in outsourced IT solutions. We design, implement, and support technology for more than 350 companies in Akron, Cleveland, and the surrounding areas.
A strong applicant is technically proficient, works well on a team, and demonstrates strong communications skills.

Position Summary:

The ideal candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include network connectivity troubleshooting and telephone support.

Qualifications & Responsibilities:

  • Assist incoming support requests
  • Escalate tickets if further troubleshooting is needed
  • Document issues and resolution steps performed
  • Answer technical support phone calls
  • Perform project work as needed
  • Ability to learn quickly and adapt to changing requirements
  • Familiarity with using Active Directory to manage users and systems
  • Prior experience using a formalized ticketing system to track issues and requests is beneficial
  • Basic Networking skills and ability to troubleshoot common network issues
  • Driven to learn and stay current in an ever-changing technical landscape
  • Ability to listen, read, and understand information, ideas, and issues presented through oral and written communication
  • Ability to communicate efficiently and effectively both verbally and through writing
  • Self-starter with deep problem-solving skills, enjoys puzzles
  • Customer Services oriented mindset
  • Able to prioritize and thrive in stressful situations

Learn more here.

Position Summary

The Dispatch Coordinator manages each technician’s daily calendar and schedules tickets for future work. Successful candidates will be detail-oriented in regard to documentation and scheduling. Strong communication skills and a customer service mindset is a must.

Qualifications & Responsibilities:

  • Strong attention to detail.
  • Plan and adjust technician schedules to ensure proper coverage at client sites & in house
  • Assigning tickets within close proximity of each other to reduce drive time
  • Regular customer communication via phone and email
  • Regular dialog with technicians to optimize their daily schedule
  • Strong written and verbal communication skills
  • Exceptional customer service skills
  • Detail-oriented and Self Motivated
  • Capable of multitasking and prioritizing tasks in a fast-paced environment
  • Ability to work both individually and in a team-oriented environment
  • Ability to absorb and retain information quickly
  • Ability to demonstrate client sensitivity and empathy

Learn more here.

Position Summary

We’re seeking an experienced Office 365 engineer to assist with our new migrations and ongoing management of the Office 365 portal. Prospective candidates should have deep technical knowledge of Microsoft cloud technologies, consulting experience, troubleshooting skills, and a passion for using technology to solve business problems.

Qualifications & Responsibilities:

  • Experience in Office365 and Microsoft Azure services
  • Excellent verbal and written communication skills
  • Comfortable working with a variety of clients, vendors and/or consultants
  • The ability to multi-task and work across a range of projects and issues with various timelines and priorities
  • Very detail-oriented in planning, implementation, documentation, and follow-up
  • Desire to learn; independently and on the job
  • The ability to work completely independently or with a team
  • Reliable, on-time, personable, and customer-focused
  • Poised and patient during onsite visits and phone-based tech support
  • Willingness to go above and beyond

Learn more here.

Benefits:

  • Competitive compensation based on experience

  • Medical Mutual Health Insurance with HSA – 95% of monthly premium is company paid

  • John Hancock Retirement Account- Simple IRA with 3% company match

  • Flexible schedule

  • Company cell phone

  • Company vehicle for on-site technicians

  • Paid vacation

  • Training Reimbursement – Course materials and testing fees 100% company paid

  • Company apparel provided at no cost

If you’re one of the best and brightest professionals in Akron, Cleveland and Northeast Ohio, we’d love to have you join our growing team! Call (833) KNOWS IT or (833) 566-9748 or send us your resume.

GET IN TOUCH.