Join Our Team

/Join Our Team
Join Our Team2019-11-20T15:31:53-05:00

Join Our Team

Welcome to a world designed for IT enthusiasts!
Are you a techy looking for a casual work place that emphasizes cooperation and teamwork?
Do you like a fast-paced work environment where a new day means a new challenge?
Are you a self-starter who likes to get the job done?
Are training, professional development, and advancement opportunities important to your long-term goals?
Then, QualityIP is for you.
We’re a customer-focused IT services company specializing in outsourced IT solutions. We design, implement, and support technology for more than 350 companies in Akron, Cleveland, and the surrounding areas.
A strong applicant is technically proficient, works well on a team, and demonstrates strong communications skills.

Current Openings

You must be technically proficient, with 2-5 years of experience in

  • Networking infrastructure (firewalls/routers/switches),
  • Windows Server 2008/2012
  • Office 365
  • Active Directory
  • Group Policies
  • Wireless Technology
  • IT Security Best Practices

A Bachelor’s Degree, Microsoft Certification including Server 2012 R2 and Exchange, Cisco Certifications, and MAC OS/Server Support are a plus.

If you want to join our team of experts, please send us your resume.

Join our Team

We’re currently accepting applications for Onsite technicians that are flexible and eager to learn all aspects of IT.

Qualifications & Responsibilities:

As with everyone that is employed at QualityIP you must be able to multi-task, like working on a variety of issues and be able to clearly explain complex issues to anyone, regardless of their level of computer expertise.  The willingness to follow procedure and to fully document your efforts is a must.

The ideal candidate must also possess/be:

  • Basic computer knowledge
  • Fundamental understanding of Windows Server
  • Basic networking concepts with IP addressing
  • Thorough knowledge of desktop operating systems
  • Remote access technology
  • Spyware/virus cleaning
  • Troubleshooting Windows
  • Excellent organization & time management skills
  • Ability to work with little or no supervision
  • Ability to work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Onsite Technicians must have a valid driver’s license

Bachelor’s degree or industry related certifications are strongly desired but not required.

This is the job you’ve been looking for! Apply today.

Join our Team

We provide IT services and solutions to local area businesses by leveraging the partnerships we have developed with other recognized technology leaders like Dell, Microsoft, Cisco and more.

The ideal candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include network connectivity troubleshooting and telephone support.

General

  • Assist incoming support requests
  • Escalate tickets if further troubleshooting is needed
  • Document issues and resolution steps performed
  • Answer technical support phone calls
  • Perform project work as needed
  • Ability to learn quickly and adapt to changing requirements
  • Familiarity with using Active Directory to manage users and systems
  • Prior experience using a formalized ticketing system to track issues and requests is beneficial
  • Basic Networking skills and ability to troubleshoot common network issues
  • Driven to learn and stay current in an ever-changing technical landscape
  • Ability to listen, read, and understand information, ideas, and issues presented through oral and written communication
  • Ability to communicate efficiently and effectively both verbally and through writing
  • Self-starter with deep problem-solving skills, enjoys puzzles
  • Customer Services oriented mindset
  • Able to prioritize and thrive in stressful situations

Professional Development

  • Develop personal skills to efficiently and effectively work individually and as a member of the Technical Services team
  • Participate in company-sponsored job-related activities and training to further develop your technical skills
  • Participates in ongoing training and attainment of certifications

To perform the job successfully, an individual should demonstrate the following competencies:

  • Business Ethics – Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, and upholds organizational values.
  • Communications – Expresses thoughts clearly in written form, articulates verbal thoughts understandably, demonstrates active listening skills, comprehends information heard, uses appropriate communication methods, and keeps others informed.
  • Conflict Resolution – Maintains calm under pressure, encourages respectful dialogue, confronts difficult situations without bias, acts within realistic timeframe for resolution, and resolves conflicts through fair negotiation.
  • Consistency – Follows through as promised, confirms people know each other’s expectations, arrives to and completes meetings on time, meets with direct reports in-person regularly, and changes decisions rarely.
  • Managing Multiple Priorities – Manages multiple commitments and/or projects, plans and utilizes time efficiently, responds to changing customer needs, resolves conflicts to deliver on schedule, and completes work in order of customer priorities.

If you want to join our team of experts, please send us your resume.

Join our Team

We’re seeking an experienced Office 365 engineer to assist with our new migrations and ongoing management of the Office 365 portal. Perspective candidates should have deep technical knowledge of Microsoft cloud technologies, consulting experience, troubleshooting skills and a passion for using technology to solve business problems.

Qualifications & Requirements

As with everyone that is employed at QualityIP you must be able to multi-task, like working on a variety of issues and be able to clearly explain complex issues to anyone – regardless of their level of computer expertise.  The willingness to follow procedure and to fully document efforts is a must.

Ideal candidates should have:

  • Experience in Office365 and Microsoft Azure services
  • Excellent verbal and written communication skills
  • Comfortable working with a variety of clients, vendors and/or consultants
  • The ability to multi-task and work across a range of projects and issues with various timelines and priorities
  • Very detail-oriented in planning, implementation, documentation, and follow-up
  • Desire to learn; independently and on the job
  • The ability to work completely independently or with a team
  • Reliable, on-time, personable, and customer-focused
  • Poised and patient during onsite visits and phone-based tech support
  • Willingness to go above and beyond

If you want to join our team of experts, please send us your resume.

Join our Team

Benefits:

  • Competitive compensation based on experience

  • Medical Mutual Health Insurance with HSA – 100% of monthly premium is company paid

  • John Hancock Retirement Account- Simple IRA with 3% company match

  • Flexible schedule

  • Company cell phone

  • Company vehicle for on-site technicians

  • Paid vacation

  • Training Reimbursement – Course materials and testing fees 100% company paid

  • Company apparel provided at no cost

If you’re one of the best and brightest professionals in Akron, Cleveland and Northeast Ohio, we’d love to have you join our growing team! Call (833) KNOWS IT or (833) 566-9748 or send us your resume.

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