Support Desk 7am to 11pm.* On Call 24/7.
About Us
You want an IT team that’s different than what you have now.
We get that.
You deserve more!
Since we opened our offices in 2003, we’ve stood out from the crowd by using what we learn from our clients to improve customer satisfaction.
For instance:
We’re there when you need us. We’ve grown our fleet of Tech Trucks with GPS tracking to 10 vehicles traveling throughout Akron, Cleveland and surrounding areas. In addition, we have 3 locations which means we’re always nearby.
Less downtime means happier customers. Each Tech Truck is manned by an experienced IT Technician and carries a full complement of loaner equipment, popular replacement devices, and all the assorted tools, cables, and thingamajigs every Tech needs to do their job quickly and efficiently.
Preventive maintenance keeps you up and running. We routinely upgrade our monitoring systems to keep your computers secure and working. Predictive cost maintenance provides piece of mind that your systems are always protected.
Your prepared. Should the worst happen you’re ready for it. We regularly test your system backups as well as complete a daily review of the system logs. You can rest assured that your data is there and ready to restore.
You can reach us anytime. We’ve expanded our coverage so there’s always someone here to answer the phones. We’re in the office from 7AM to 11PM six days a week. The rest of the time there is a technician on-call and ready to help.
Getting us is easy. You can call, email, live chat, login to our customer portal or submit a ticket. Whatever you choose, our goal is connect with you quickly. Our response time beats the industry average, every time.
You belong with us because QualityIP knows customer service.
Discover the QualityIP difference for yourself—
