IT Support Servicesadvandesign2021-12-21T14:00:13-05:00
Managed IT Support Services
Your company deserves the big business benefits of a qualified IT support department working for you. Whether you need Microsoft-certified resources, security specialists, cloud experts, or one of our other highly trained technicians—you deserve exceptional results from IT support services you can trust.
We tailor an IT support model to meet your needs. Our team of experts works collaboratively to provide cohesive technology for your business while being accountable in the process.
Why hire an employee when you can have an entire team of IT support specialists working for you?
Leverage the experience of a Chief Information Officer (CIO) without the full-time C-level expense.
Our virtual CIO helps you get it right the first time by acting as the middle-man between your staff, executives, and IT vendor sales reps. We know the best products to meet your needs, we know what these vendors charge other organizations like yourself, and we know how to plan the implementation and success of these products and services to provide the greatest benefit for your business.
Acting as your CIO, we ensure you get the absolute best return on your IT investment by:
Exploring your current IT landscape – the technology you use, how you use it, and the goals you’re trying to reach.
Developing a strategic IT plan designed to get the most out of your technology.
Planning for technology purchases, upgrades, and other necessary refreshes to prevent downtime and minimize the impact on your budget.
Reviewing your IT strategy and bring needed changes to your attention regularly.
QualityIP is a trusted IT support company, so you can rely on us to ensure you have the proper guidance and know-how to make better IT investments and follow effective strategies.
A Chief Information Security Officer (CISO), once only seen in enterprise-level businesses, is quickly becoming a necessity for small and mid-sized businesses (SMBs). The security and stability of your organization are threatened from multiple sources. Minimizing these threats requires a multi-layered approach to IT security.
Firewalls and anti-malware software are part of the solution. However, reliable backup and restoration, end-user training, password management, secure eWaste disposal, and compliance are all pieces of the puzzle that need your vigilance. Acting as your CISO, QualityIP ensures you’re implementing the latest technology along with end-user training for the most robust protection available.
Discover a HelpDesk that delivers. We understand the stress that daily business operations can put on your business. Struggling to keep up with your IT issues can make it even harder. Our local IT support team will ensure you always have qualified help when you need it while providing the guaranteed results you deserve. Whether it be hardware, software, or server and applications, our HelpDesk Support team delivers:
Ticket tracking from start to completion
A timely response, and when needed, regular updates on our progress
Appropriate resource assignments
Well defined escalation procedures
Task and ticket prioritization
Extended HelpDesk hours—we’re here until 11 pm* on weeknights and the weekends too!
Our long-standing partnership with Microsoft is one of the reasons why our technicians are so skilled at supporting a variety of Microsoft platforms, applications, and Windows-based systems. Access to Microsoft certification programs, training, and resources ensures you’re getting the proficiency you should expect from your IT Provider. We’re experts in Office 365, Azure, and Windows server support.
To bring the very best services and expertise to your business, we’ve maintained our Premier Certified Partner status with Cisco for several years. Our training enriches our understanding of precisely what Cisco can do for your organization. Using this knowledge, we implement best practices for managing Cisco products and services. Our certification gets you more from a worldwide leader in IT.
Dell provides their partners with extensive product and solution training. It’s knowledge that directly benefits you. From determining the best products to meet your needs to preinstallation staging to installing it onsite, you can count on our experts get the job done right.