Managing an efficient HelpDesk adds a heavy burden to daily IT operations. Outsourcing your HelpDesk needs to QualityIP means you’ll get the qualified help you need with guaranteed results. As part of our HelpDesk support, we’ll deliver complete ticket tracking, timely responses, well defined procedures, and appropriate resource assignments.
Our extended HelpDesk hours means no issue goes unanswered. We’re here until 11 p.m. on weeknights, and on the weekends as well.. The QualityIP helpdesk is the core of our business. As remote work and flex time increases, the need for readily available assistance at any time has become apparent. That is why our team is also on call 24/7.
The QualityIP team can serve as your virtual CIO. This allows you to leverage the experience of a Chief Information Officer (CIO) without hiring a full-time C-level expert. Our virtual CIO is the liaison between your IT team and staff, and IT vendor sales reps. Using our industry insight, we will find the best products that meet your goals and benefit your business.
As part of a Co-Managed IT system, your virtual CIO will help plan for technology purchases, review your current IT strategy and offer suggestions, and develop an IT plan to get the most out of your technology. This service removes the burden from your existing IT team and gets you on the path toward more efficient technology solutions.
A Chief Information Security Officer (CISO) has become a necessity for small to midsize businesses. This expert ensures the security and stability of your organization by minimizing threats through a multi-layered IT approach.
As your virtual CISO, QualityIP will ensure you implement the latest and most secure technology, along with end-user training. This added layer of protection gives your IT team the resources to succeed without constantly mitigating the level of threats to your business. From password management to secure eWaste disposal, the virtual CISO is a great addition to a Co-Managed IT network.
Expand Your HelpDesk Support Beyond the 9-5
Rely on QualityIP to provide Co-Managed IT support on evenings and weekends so you don’t have to.