VoIP (Voice over Internet Protocol) Technician
QualityIP is a rapidly growing technology company in the IT support industry. We provide comprehensive IT department services to businesses, offering solutions that include HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, Telecom Management, and IT Planning. Our mission is to assist our clients in achieving their business objectives by providing top-tier technology solutions and support.
We are presently looking for an experienced and highly motivated Technical Account Manager (TAM). As a TAM, you will be responsible for managing and enhancing the technical relationship between QualityIP and our clients. You will work closely with them to understand their IT requirements, troubleshoot technical issues, and ensure the successful delivery of our services. You will also work collaboratively with internal technical teams to ensure client satisfaction and optimize service delivery.
Key Responsibilities
- VoIP System Installation: Deploy, configure, and maintain VoIP systems, including hardware, software, and network components.
- Network Integration: Integrate VoIP systems with existing data networks and ensure compatibility with other communication systems
- Troubleshooting: Diagnose and resolve issues related to VoIP connectivity, call quality, and system performance. Provide timely and effective technical support to end-users.
- Quality Assurance: Monitor and assess the performance of VoIP systems to ensure optimal call quality and reliability. Conduct regular testing and implement improvements as needed.
- Security: Implement security measures to protect VoIP systems from unauthorized access, fraud, and cyber threats. Stay informed about industry best practices for VoIP security.
- Documentation: Create and maintain comprehensive documentation for VoIP systems, configurations, and troubleshooting procedures. Keep records of system changes and updates.
- User Training: Provide training and support to end-users on VoIP system features, functionalities, and best practices.
- Collaboration: Work closely with IT team members, network administrators, and other relevant stakeholders to address cross-functional issues and ensure the seamless integration of VoIP technology.
- Upgrades and Maintenance: Keep abreast of new technologies and recommend system upgrades or enhancements to improve performance and meet business requirements.
- Compliance: Ensure that VoIP systems comply with regulatory requirements and industry standards. Stay informed about changes in regulations affecting VoIP communications.
Qualifications
- Proven experience as a VoIP Technician or in a similar role.
- In-depth knowledge of VoIP technologies, protocols, and standards.
- Familiarity with IP networking, routers, switches, and firewalls.
- Strong troubleshooting and problem-solving skills.
- Strong problem-solving skills and the ability to diagnose and resolve complex telecom issues.
- Excellent communication and interpersonal abilities.
- Bachelor’s degree in Information Technology or a related field (preferred).
Work Environment:
This role is primarily based in an office setting, with occasional on-site visits for installations and troubleshooting. The VoIP Technician may need to work flexible hours to accommodate system maintenance or respond to urgent issues.
Benefits:
- Health Insurance with HSA.
- Ancillary benefits.
- John Hancock Retirement Account – Simple IRA with a 3% company match.
- Flexible schedule with Work from Home options.
- Paid Time Off.
- Training reimbursement (100% company-paid course materials and testing fees).
- Company-provided apparel.
How to Apply:
Interested candidates are invited to submit their resume, cover letter, and any relevant certifications to Jobs@qualityip.com. Alternatively, you can apply through our website at QualityIP.com under the ‘Join Our Team’ section.
QualityIP is an equal opportunity employer and encourages candidates from all backgrounds to apply.
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
If you have exceptional organizational skills and draw energy from being part of a high-profile team, we would like to meet you!
QualityIP is recognized as one of the fastest growing technology companies in the IT support industry. We provide an IT department service where customers use our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as an extension of their organization. We work collaboratively with customers to provide the best fit technology that meets their business objectives.