Expert Managed IT Services

QualityIP Managed IT Services FAQs

1. What are IT Consulting Services?

   IT consulting services encompass a wide variety of information technology functions. These functions are centered around the creation of, storage of, and retrieval of information or data.

   IT services work behind the scenes to make sure your computers are operational, with hardware and software up-to-date and working in tandem with each other. This includes cloud-based systems, including the Microsoft suite of applications and other software. These services also manage the data that is amassed, ensuring its secure storage and restricting unauthorized access.

   As a leading IT consulting company, QualityIP provides support when the tech goes wrong, because unexpected downtime is detrimental to your business. We offer services like a 24/7 HelpDesk and your own team of dedicated professionals who will understand your business and its IT needs. When you partner with QualityIP it’s like having an in-house IT department full of top-tier experts who are ready to tackle any challenge.

2. What is included in managed IT services?
   Managed IT services from QualityIP include proactive IT support with 24/7 system monitoring, maintenance, and performance optimization. We offer unlimited access to a 24/7 HelpDesk for troubleshooting and support, both remotely and on-site. Our cybersecurity solutions feature advanced threat detection, firewalls, antivirus protection, and employee training. We also provide reliable backup and disaster recovery services, cloud migration and management, and strategic IT consulting to align technology with business goals.
3. What are the benefits of managed IT services?
   By partnering with QualityIP for managed IT services, you’ll have access to our team of dedicated professionals whenever and wherever you need them. From proactive monitoring and maintenance to resolving minor issues before they become major disruptions, our team is always ready to help keep your business running smoothly. Plus, with predictable monthly costs, budgeting for your IT needs is easy.
4. Who needs managed IT services?
   Managed IT services are ideal for businesses of all sizes who need IT support, enhanced security and cost-effective technology solutions to reduce downtime. It’s the perfect solution for a company without an in-house IT department.
5. Why choose managed IT services?
   Choose managed IT services from QualityIP for proactive support, enhanced cybersecurity and reduced downtime. Businesses that choose managed IT services typically save time, enjoy lower IT costs and have more time to focus on growth while knowing that their technology needs are taken care of.
6. What are co-managed IT services?
   Co-managed IT services are like a partnership between an external IT provider and an in-house IT team. The external partner supplements your in-house team’s capabilities with additional expertise, resources and support. Co-managed IT services are delivered by an IT managed services provider (MSP), which is a company that delivers outsourced IT support and solutions.
7. What is the cost of IT managed services?
   The cost of managed IT services will vary depending on your business size, needs and service scope. QualityIP offers transparent pricing and a predictable monthly cost to help with budgeting. Please contact us for a customized estimate.
8. What is the IT service management process?
   The IT service management (ITSM) process involves planning, delivering, managing and improving IT services to meet business needs. It focuses on aligning the organization’s goals with IT through standardized practices. ITSM is important because it improves efficiency, reduces downtime and enhances user satisfaction through better resource utilization, cost savings and continuous service improvement.
9. What are IT infrastructure-managed services?
   IT infrastructure managed services involve the management, maintenance and support of a company’s IT infrastructure. This can include servers, networks, storage systems and hardware. Providers typically monitor and maintain systems to ensure optimal performance and security of all infrastructure and equipment.
10. How do managed IT services help organizations deliver and manage IT needs?
    Outsourcing to QualityIP means access to a team of IT experts rather than a single individual, deeper industry experience, and a broader range of specialized IT capabilities. This ensures reliable performance, reduces downtime and enhances security.
11. What solutions do you offer for IT strategy and planning?
    QualityIP provides a customized IT roadmap, strategic consulting, procurement management, and cloud migration services to help businesses optimize their IT infrastructure. What sets QualityIP apart is our hands-on approach, ensuring seamless integration, personalized recommendations, and a commitment to long-term client success.
12. What is the difference between IT services and managed services?
    IT services refers to a broad range of technology solutions, including support, software and infrastructure services that are either provided on-demand or as needed. Managed services are proactive and involve ongoing IT support where a provider actively manages and monitors your IT systems to ensure optimal performance, security and efficiency. IT services are often billed per job while managed services are typically charged at a fixed monthly fee.
13. What is an example of a managed service?
    An example of a managed service is a cloud hosting service, where a provider manages the servers, including the infrastructure, security and maintenance. This allows businesses to focus on core operations without having to dedicate resources to managing the technical aspects of cloud computing themselves.
14. What is a managed software service?
    A managed software service is hosted, maintained and supported by a third-party provider. The provider handles everything from updates and security to performance management, allowing businesses to use the software without internal management or infrastructure. Examples include software-as-a-service (SaaS) applications such as CRM or email marketing platforms.
15. Is managed services the same as SaaS?
    No, managed services and software-as-a-service (SaaS) are not the same, though some aspects do overlap. Managed services refer to the outsourcing of IT tasks like network management, cybersecurity and infrastructure support. SaaS is a model of software delivery where applications are hosted and provided over the internet on a subscription basis. Users can access and use the software, but the service provider handles the software’s maintenance, updates and infrastructure.
16. Who is the largest MSP?
    As of 2024, Accenture is recognized as the largest managed service provider (MSP) globally. Like other managed service providers, the company offers a wide range of IT services, including digital, cloud and security solutions.
17. What is the difference between cloud and managed services?
    Cloud services refer to storage, processing power and applications provided over the internet. Managed services, on the other hand, involve outsourcing the management, maintenance and support of IT systems, including cloud infrastructure. While cloud services offer the resources, managed services handle all operational aspects.