Dispatch Coordinator

September 30, 2015 | Careers

QualityIP is a premier local employer with over 10 years of experience in the technology service industry. We provide IT services and solutions to local area businesses by leveraging the partnerships we have developed with other recognized technology leaders like Dell, Microsoft, Cisco and more.

We are currently accepting applications for Dispatch Coordinator. We are seeking a highly motivated individual with excellent customer service. This is a terrific opportunity for an individual ready to move ahead in a great career with a fast growing Technology Services company.

Position Summary:

The Dispatch Coordinator manages each technician’s daily calendar and schedules tickets for future work. Successful candidates will detail oriented in regards to documentation and scheduling. Strong communication skills and a customer service mindset is a must.

Position Responsibilities:

  • Plans and adjusts technician’s schedules to ensure proper coverage at client sites
  • Assigning tickets within close proximity to reduce drive time
  • Regular customer communication via phone and email
  • Regular dialog with technicians to optimize their daily schedule

Position Requirements:

  • Strong written and verbal communication skills
  • Exceptional customer service skills
  • Detail oriented and Self Motivated
  • Capable of multitasking and prioritizing tasks in a fast-paced environment
  • Ability to work both individually and in a team-oriented environment
  • Ability to absorb and retain information quickly
  • Ability to demonstrate client sensitivity and empathy

Technical Requirements:

  • Knowledge of Microsoft Office and basic IT terminology preferred

If you want to join our team of experts, please send your resume to [email protected].