Managed IT Support and Services for Medical & Healthcare

Businesses within the healthcare sector are ever-changing, fast-paced and always moving forward. The technological opportunities introduced within the past decades have required healthcare companies to adapt and evolve to meet the needs of their patients. Digital transformation within the healthcare industry has been intense, particularly in the post-COVID landscape. Virtual appointments, telehealth and app-enabled healthcare distribution are now the norms rather than the exceptions. For these reasons, unique cloud strategies are now being implemented.

Patient care, safety and privacy are top priorities for healthcare sector-related industries. To provide these deliverables, companies must have reliable infrastructure, IT management and top-of-the-line security support 24 hours a day, seven days a week.

Further, healthcare companies need to have access to:

  • Real-time patient information in critical or emergency situations
  • Seamless and secure communications between healthcare teams
  • The ability to safely and accurately monitor patients in ways that account for changing variables

QualityIP: Your Managed Healthcare IT Service Support Partner

Providing adequate IT support, management and security is a full-time – and expensive – job. Because of its data sensitivity, healthcare IT must be extra diligent. This is why you need QualityIP as your managed healthcare IT service and support team. Our award-winning service provides your ongoing IT monitoring and management needs at one monthly cost that often is less than hiring a full-time C-level manager. Additionally, leaving your healthcare IT and HelpDesk support to our expert team alleviates stress – we’re always available when you need us.

Why QualityIP?

Staying up-to-date with healthcare technology requires proactive support. While some IT companies work within a “Break/Fix” paradigm, QualityIP always monitors and supports your healthcare industry business’ networks to avoid everyday disruptions and instances BEFORE they start. With your IT Roadmap in hand, we will optimize your existing IT infrastructure, including your cloud services, networking, VoIP and business phone systems, so they will work like well-oiled machines. Unlike other IT healthcare support companies, we also try our best to operate within your current systems.

IT healthcare services are not one-size-fits-all, so we aim to listen to your specific concerns, issues and future goals to help tailor your best plan. You can trust our expertise: we are certified in multiple programs, including Microsoft, Cisco, and Dell, and have extensive experience with healthcare software such as eClinicalWorks, Allscripts, and Epic.

Managed IT Infrastructure for Healthcare

Our IT Managed Infrastructure approach ensures that your hardware, healthcare software and other management tools are aligned with your specific needs. This approach prevents costly downtimes that can be devastating within a healthcare industry business. We’re more interested in providing our customers with long-term relationships rather than short-term results. To do so, we offer:

Managed Servers

We optimize memory, monitor event logs and informational alerts, regularly update firmware and install patches to make sure your servers are running efficiently.

Managed Workstations

We continually assess processor health to identify small problems that can turn into significant pain points quickly. Workstation security management is also vital to prevent hackers.

Managed Networking

We use real-time data to monitor network performance.

Managed Backup

We implement disaster recovery planning and regularly test your backup system to make sure it will work as it should in a catastrophic event.

Managed Wireless

We update access points, generate heat maps and monitor usage reports to guarantee the success of your wireless system.

IT Security

QualityIP’s multi-layered security approach defends your healthcare business’ data security. You’ll have an around-the-clock security team that provides accountable results. We ensure your firewalls, threat detection software, password management procedures and e-waste recycling tasks are all in line. Security is a top concern of business owners in the healthcare industry, and our Managed IT Security package will make sure your complex, mission-critical operations are always operating and peak efficiency and safety.

Questions? Contact QualityIP

To learn more about how QualityIP can provide exceptional IT support for your healthcare business, please reach out to us! Our fast-growing company has worked with thousands of companies and set them on the track for IT success. Read some client feedback from a few of our happy customers and contact us today.

FAQs: Managed IT Services for Healthcare

  1. What are managed IT services in healthcare?
    Managed IT services in healthcare provide tailored technology solutions to enhance operational efficiency, ensure data security, and maintain compliance with healthcare regulations like HIPAA. QualityIP’s willingness to go onsite, offer same-day service, and maintain a 24-hour HelpDesk ensures a seamless IT experience. We also provide dedicated account management and leverage our extensive industry knowledge to deliver superior service, all contributing to the best possible IT support for healthcare organizations.
  2. Why are managed IT services important for healthcare practices?
    Managed IT services allow healthcare providers to focus on patient care while ensuring that their technology systems remain secure, compliant, and efficient. QualityIP’s approach includes dedicated account management, same-day service, and continuous support through our 24-hour HelpDesk. Our expert knowledge in healthcare IT helps reduce downtime and protect sensitive data.
  3. How do managed IT services help with HIPAA compliance?
    QualityIP ensures HIPAA compliance by implementing robust security protocols, encrypted communications, and secure data backups. We provide regular risk assessments and leverage our extensive industry knowledge to maintain compliance, protecting patient information and meeting legal regulations.
  4. Can managed IT services support healthcare software like EHR systems?
    Yes, QualityIP offers expert support for healthcare software, including Electronic Health Records (EHR) systems. Our support includes integration, troubleshooting, and optimization to ensure that your EHR system operates seamlessly. We also offer on-site service for any urgent issues that arise.
  5. What are the benefits of partnering with a healthcare-specific MSP?
    Partnering with a healthcare-specific MSP like QualityIP provides numerous benefits, including:
    • Enhanced data security and compliance management
    • Cost-effective IT solutions tailored to healthcare
    • Expertise in regulatory frameworks like HIPAA
    • 24/7 monitoring and support to minimize downtime
    • Scalable services to support organizational growth
    QualityIP’s team is committed to offering same-day service and expert advice to ensure your IT systems run smoothly.
  6. How do managed IT services assist with digital transformation in healthcare?
    QualityIP helps healthcare organizations modernize their IT systems by integrating new technologies, transitioning to cloud solutions, and automating workflows. Our on-site support and 24/7 monitoring contribute to a smoother digital transformation and improved patient care.
  7. What are HIPAA-compliant VoIP services?
    HIPAA-compliant VoIP services offer encrypted, secure communication channels that ensure patient confidentiality during telehealth appointments and internal communications. QualityIP ensures these systems are fully compliant with healthcare regulations.
  8. Why is cybersecurity critical for healthcare organizations?
    Healthcare organizations are prime targets for cyberattacks due to the sensitive nature of patient data. QualityIP offers advanced cybersecurity solutions, including real-time threat monitoring, secure data storage, and proactive protection to defend against ransomware and breaches, ensuring the security of your systems.
  9. What is included in a managed IT services package for healthcare?
    A typical managed IT services package for healthcare includes:
    • IT infrastructure management
    • Cloud services tailored for healthcare
    • Cybersecurity solutions and compliance support
    • Lifecycle management for hardware and software
    • Disaster recovery and data backup
    With QualityIP, you’ll also receive dedicated account management and same-day service when needed.
  10. How much do managed IT services cost for healthcare organizations?
    Costs depend on your organization’s size, the level of support needed, and the existing IT infrastructure. QualityIP offers customized plans that are designed to meet the specific needs and budget of healthcare organizations, ensuring the most cost-effective solutions.
  11. How do I get started with managed IT services for my healthcare organization?
    Getting started is easy! Contact QualityIP for a free consultation. Our team will assess your IT requirements, provide a tailored plan, and offer on-site service as needed to enhance your organization’s efficiency, security, and compliance.

Published March 13th, 2024