Managed Services Provider
As your company grows, your IT infrastructure becomes more and more critical to the success of your business. Contracting with an IT managed services provider ensures you’re leveraging technology and reducing inefficiencies within your organization.
What is a Managed Services Provider (MSP)
A MSP is a company you hire to take responsibility for specific IT tasks. Whether we are your only IT resource, or we augment your internal staff, QualityIP monitors and maintains your critical IT infrastructure. We offer a broad range of expertise and are available anytime day or night to resolve your IT issues.
As a MSP we provide:
Answers to the Top 7 Questions about Managed Services Providers
1. What services do you offer?
QualityIP believes that there is no “one-size fits all” IT Solution. However, we are confident that a Managed Services arrangement is the best option for most companies.
Here’s 3 Reasons Why:
2. How do Managed Services and Unlimited Managed Services differ?
As a Managed Services Provider, our basic plan provides proactive monitoring and maintenance of your IT infrastructure, which includes system updates, security patches, and maintenance for a set monthly fee. The Unlimited Managed Services Plan includes everything that you get in the Managed Plan plus support and service calls are built-into it. Not included in either plan: New Hardware and/or Software purchases and installation.
3. How do I get help?
QualityIP makes it easy for you with a variety of options:
4. When are you open?
We staff our HelpDesk until 11PM and on weekends*. And, a qualified technician is on-call 24 hours a day, every day of the year. *Complete HelpDesk hours
5. Will we have a dedicated account manager?
Yes, all our Managed Services customers have a Technical Account Manager who understands their environment, provides support, answers questions, offers technical advice and recommendations, and ensures that their clients are getting the assistance they need.
6. Do you provide data backup, recovery, and security?
QualityIP takes a multilayered approach to security, backup, and recovery. We install and maintain state-of-the-art firewalls and software security solutions. Data backup is performed continuously and is securely stored on-site as well as in the cloud. Data backups and recovery are routinely tested to ensure that everything is working properly, and your data is recoverable should the worst happen.
7. Are your clients happy with your service?
We’re proud of our award-winning customer service. Please read our reviews on Google®, Facebook®, and our testimonials page.
Join our growing list of happy customers. When you reach out to us, ask about our “Free Assessment” and receive a special gift!