There When You Need Us

When your computer goes down you need help. You don’t want to wait.

We understand. We feel the same way!

That’s why:

  • Submitting tickets is easy—send us a note, call (833) KNOWS IT or (833) 566-9748, Live Chat with us, or click on the Submit Ticket button at the top of every page on this website
  • Our HelpDesk is staffed:

    • 6 AM to 11 PM Monday through Friday
    • 8 AM to 6 PM on Saturday
    • 3 PM to 11 PM on Sunday
    Hours listed are EST.
  • We have experienced technicians on-call 24 hours a day, 7 days a week—every day of the year.

  • Our more than 10 Tech Trucks, are fully equipped and ready to roll at a moment’s notice. Local, onsite support is readily available throughout Akron, Cleveland, and the surrounding areas as well as Fort Myers, Naples, and across Southwest Florida.

  • Our technical team is structured to allow us to escalate issues quickly

  • Talk to us on Live chat.

  • Our customer portal simplifies ticket tracking. Access it using the Client Login button located at the top of every page of this site.

QualityIP There When You Need Us

GET IN TOUCH.