There When You Need Us

When your computer goes down you need help. You don’t want to wait.

We understand. We feel the same way!

That’s why:

  • Submitting tickets is easy—send us a note, call (833) KNOWS IT or (833) 566-9748, Live Chat with us, or click on the Submit Ticket button at the top of every page on this website
  • Our HelpDesk is staffed:

    • 6 AM to 11 PM Monday through Friday
    • 8 AM to 6 PM on Saturday
    • 3 PM to 11 PM on Sunday
    Hours listed are EST.
  • We have experienced technicians on-call 24 hours a day, 7 days a week—every day of the year.

  • Our more than 10 Tech Trucks, are fully equipped and ready to roll at a moment’s notice. Local, onsite support is readily available throughout Akron, Cleveland, and the surrounding areas as well as Fort Myers, Naples, and across Southwest Florida.

  • Our technical team is structured to allow us to escalate issues quickly

  • Talk to us on Live chat.

  • Our customer portal simplifies ticket tracking. Access it using the Client Login button located at the top of every page of this site.

QualityIP There When You Need Us